Your parcel will be shipped via Courier NZ only with T&T within 1-2 working days after your payment is cleared on our account.
Please, use Customer Comment box to advise, if you would like us to send your parcel in non-signature courier pack.
International parcels will be shipped with insurance.
EXCHANGES:
We will exchange your item for another size or even for totally different item of equal or lesser value. You should pay shipping fees again.
Send your item back in its original, unworn condition, free of perfume,smoke or any other odour with all tags still attached for up to 10 days from the date of receiving it and write the item,colour, and size that you'd like instead. After an item has already been exchanged once it cannot be exchanged again or returned again.
We recommend checking our site to ensure the item you request is available. If you choose to exchange a higher priced item for a lower priced item the difference is non refundable. If you choose to exchange a lesser priced item for a higher priced item - you will pay the difference. If we don't have your item(s) in stock at the time we receive your item(s) back we will issue you a refund of the item(s) purchase price (shipping is non-refundable).
REFUNDS:
Send the item back in its original, unworn condition, free of perfume, smoke or any other odour with all tags still attached within 10 days from the date of receiving it. In most cases the refund will appear in your balance within 7 business days from the date we email you that we have processed your return.
All returns will be charged a 15% restocking fee.
Shipping is non-refundable.
No returns will be honored without written agreement with Atlantica Fashion.
We send all packages via courier and recommend sending items back to us using courier with tracking as you are responsible for insuring the package's return.
Please allow approximately 3 to 4 days from the date your item is mailed back for us to email you when your return or exchange has been processed.
Refund will be made only to the buyer's bank account. Please, provide bank account details via e-mail AtlanticaFashion@gmail.com when return is confirmed with us.
No refund to be issued to the Credit Card.
No refund to be issued to the third party.
****Jewelry,lingerie, swimwear and final sales can not be returned or exchanged****
PLEASE, REMEMBER!
*Product colour and quality as seen on a monitor may vary slightly compared to actual items due to photography lighting conditions and individual screen colour calibration. Please contact us directly for questions regarding additional item details.